FAQs

Have a problem with your carryout order?

Please call the Brassica location from which you ordered and they will be happy to help.

Short North

Bexley

Upper Arlington

Shaker Heights

Do you give donations to non-profit organizations?

We are happy to consider a donation to your non-profit organization! Please send your request here.

Where can I find your Nutritional Information?

We have not completed nutritional testing on our menu items. The nature of our local, organic, artisan ingredient sourcing and made-from-scratch kitchens make nutritional testing more difficult than at large chain restaurants. We enjoy varied, seasonal sourcing, which requires frequent adjustment of our recipes. To offer correct and complete nutritional information, we would have to undergo testing every time we changed recipes, ingredients or producers – dozens of times per year.

I’m gluten-free. Can I still eat at Brassica?

Our salads may be prepared without gluten, just skip the croutons! Our other prepped ingredients, including lentils, fries and falafel are all gluten free. While we are gluten-free friendly, we are not celiac-safe, unfortunately, due to the presence of flour in our kitchens.

I have food allergies. How do I know what I can safely eat?

Please check out our allergen information here.

Even with processes and procedures in place, we are mindful that we are not an allergen-free facility. As such, we cannot guarantee that any item is free of any allergen. While we regret that this may disappoint some guests, we feel strongly about being transparent about what we can and cannot guarantee.

I have a serious food allergy. How can I find out what’s safe for me to eat?

Because all of our dishes are prepared-to-order, our normal kitchen operations may involve shared cooking and preparation areas. Therefore, we cannot guarantee that any menu item can be completely free of allergens.

What kind of oil do you use to fry food?

Primarily to avoid allergens (peanut), we only use EVOO and canola oil at Brassica. In fact, canola is made from a member of the Brassica genus. We use 100% canola oil for our fried foods.

Do you have a kids menu?

We do offer a kids plate for guests 12 and younger! Just ask your host when ordering. We also have high chairs and booster seats and changing tables available in our restrooms.

Do you accept reservations?

Our restaurants all feature friendly, casual counter-service. We welcome our guests to order their food, help themselves to the beverage of their choice, and select the perfect spot to dine. We don’t offer reservations, but eating in our restaurants outside of peak dining hours will make for a faster visit!

Can you accommodate large parties?

Most of our restaurants can comfortably seat groups of up to 8 guests. It is usually best to come in during quieter hours of service to ensure a comfortable fit for your party. We do not offer any private dining rooms at this time.

I love Brassica and I wish we had one where I live!  Do you franchise?

Brassica is family- and operator-owned. At this time we do not have any franchise opportunities (although it sure is sweet of you to think of us!).

How do I learn more about working for Brassica?

Click on our Careers page to learn more about where we’re hiring and how to apply.

Catering

We can accept large carry-out orders, but do not offer full-service catering.  Please order online or call one of our restaurants and speak with a Partner to place your order (at least 24 hours in advance).

Do you sell gift cards?

We do! They can be purchased here.

How can I find out the balance of my gift card?

Enter your gift card number here to check your balance.

What are your hours of operation?

We are open daily from 11am to 10pm. We are closed on Christmas Eve, Christmas Day, Labor Day and Thanksgiving. We close at 3pm on Fourth of July and New Year’s Eve.


Still haven’t found what you’re looking for above? Send us an email and we’ll get back to you as soon as possible.